Microsoft Dynamics CRM

Microsoft Dynamics CRM (customer relationship management) helps you manage sales, service and marketing activities more efficiently with the ability to track, monitor, and get highly detailed information about each project, activity, and task. With a comprehensive view of your customers and streamlined processes, it’s easier to complete campaigns and projects on time and within budget. Microsoft CRM boosts revenues and increases your sales pipeline accuracy with sales force automation, while increasing your effectiveness with marketing solutions that give you a competitive advantage.

• Manage work easily with customer e-mail, appointments, tasks, and contacts from a single business application.

• Drive successful customer interactions with a centralized, customizable view of your customer’s preferences, relationships, and activity history to understand and better meet their needs.

• Improve sales qualification by spending time with the right leads and prospects. Establish consistent follow-up processes and automate sales activities with powerful system workflow.

• Increase sales success by shortening the sales cycle and improve win rates with lead and opportunity management, automated lead routing, sales process management, and competitor tracking.

• Keep customers informed with simple, wizard-driven sales and marketing features to keep your sales prospects and customers informed of new product and service offerings.

• Analyze sales performance with flexible reporting to forecast sales, measure business activity and performance, track sales and service success, and identify trends, problems, and opportunities.

• Target your communications with customizable templates to create and send e-mail messages to targeted prospects and customers.

• Work away from the office from virtually any location using the Web client or a wide variety of Pocket PC devices with Microsoft Windows Mobile® software.

• Improve data quality by automatically detecting and removing duplicate records to ensure the quality of your customer data.

• Do business globally and compete effectively for global deals and track sales information in multiple languages, currencies, and time zones seamlessly.